AI CX
It provides all the features you need for your personalization journey.
groobee, the one and only solution for E-commerce personalization marketing,
provides all functions needed for the customer personalization journey. In addition, it acquired the CSAP* certification for the first time as a Martech solution, satisfying strict security requirements demanded by public institution services.
* CSAP: An acronym of Cloud Security Assurance Program. It is a system where a certifying agency assesses and certifies whether the service provided by a cloud company complies with information protection standards.
All features needed in personalized marketing! All in one groobee package.
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Personalized marketing
It collects behavioral data of online customers to analyze, categorize, and select for personalized marketing.
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Personalized recommendations
With AI (artificial intelligence) learning based on customer behavior data, it predicts customer preferences and provides customized and personalized product recommendations.
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Personalized messaging
It communicates to deliver personalized messages (campaigns) both on-site and off-site
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Analytics and monitoring
It analyzes the performance of all personalized campaigns in real-time to improve and advance the customer experience.
What are the key advantages of groobee?
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SaaS(Software as a Service)
It’s quick to introduce and apply, with continuous feature upgrades.
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One-stop integrated solution
Manage and operate a variety of personalized marketing features in one service.
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Big Data technology
It offers technology to reliably collect and process massive amounts of customer data.
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Specialized in online services
Utilize it in various eCommerce platforms and services.
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Using AI
It uses the latest AI technology for targeting, personalized recommendations, and automatic campaign optimization.
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Various use cases
We have operation experiences gained from over 300 clients to support your success.
Growing with groobee.
TheHandsome.com
TheHandsome.com uses groobee to enhance the overall marketing campaign efficiency, ranging from creating segments to executing on-site and off-site campaign execution.
Lotte Home Shopping
Lotte Home Shopping uses groobee for data collection, analytics, segmentation, and customization to enhance marketing performances and advance business features.
CU
With groobee’s segment targeting and AI-personalized product recommendation, Pocket CU is expanding the eCommerce customer experience online and offline and continues to upgrade customer relationship management.
Many eCommerce enterprises are already improving their business performances with groobee.
Offers an advanced AI CX experience by integrating generative AI search service ‘genser’
and generative AI chatbot service ‘gelatto’ powered by public LLMs.
genser
genser, an LLM-based generative AI search, goes beyond traditional keyword search to understand users’ hidden intent and deliver a truly satisfying search experience.
Practical example
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- Search summary
- AI-picked items
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- Provide why it's recommended
- Here's why recommended
‘[S36] Soft beige’ V-neck dress with pintuck detail, for an elegant and feminine look.
‘[H94] Long dress’ Bright pleated long dress with a lovely and fresh look.
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- Related keywords
- Here are related tags
Wedding guest dress
Dress under 300k
Spring guest dress
Tweed dress
Neat two-piece
Navy one-piece
Midi dress
Guest dress picks
Long dress
Elegant skirt
gellato
gelatto is a generative AI chatbot that improves customer experience and business results with conversational search, advice, and recommendations beyond traditional chatbot limits.
Data integration service is a service providing data analysis and visualization
with indicators suitable for a customer business scenario, KPI, and the unique purpose of analysis by integrating groobee’s web/app behavior data and customer’s various disparate source data.
You can meet a 'real customer' by identifying the customer’s tendency and intent.
The secret behind fully understanding customers even on websites with no membership registration!
Customer’s hidden real desires and behavior patterns can be analyzed by combining the automation ETL* technology with groobee’s behavior data.
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- ETL: It refers to a series of procedures for extracting data from disparate data sources and converting them according to needs, then saving them.
We provide customized dashboards.
Check the major indicators and performance data in one dashboard.
You can check the data in the form of a systematic dashboard at one glance.
From extraction to conversion, loading at once!
Fast data integration is possible from data extraction to conversion, and loading using groobee’s partner’s automation ETL solution (trocco).