Many businesses are changing collaboration tools, introducing new systems, and trying to make changes for the digital transformation (DX). However, the actual way of working is often the same as before. This shows that simply changing the system does not automatically improve work efficiency. The essence of DX lies in how you work, not in how you change the tools. In this content, we will look at what real DXs practitioners can experience and why the starting point should be the operating system.
1. The system changed, but the method is the same
In the outside, it seems to be repeatedly repeatedly, the existing inefficient method is repeatedly repeatedly.There are cases such as tuberculosis, schedule, schedule, and reporting tools are often distributed to various systems and files used every department, and files are easily distributed.The problem is expected to be solved if only a new system, it will be solved if only new system.However, it is not natural to change the work method or process.Rather, the work is more complex and the fatigue of the practice can be more complicated and the fatigue of the practice can increase.True DX is not changing the system, but it starts in a new design.
2. Digital transformation, where to check? 👀
For DX that practitioners can experience, it is necessary to redesign the way we work around the 'operating system'. Use the following questions to see how much our organization's DX is applied to our actual work.
✔️ How automated are the recurring tasks of scheduling, payment, reporting, and issue management?
✔️ Are the systems currently in use organically connected to each other?
✔️ Is the Practice User Experience (UX) perspective reflected in the actual workflow?
Operating systems play a key role in changing the way we actually work beyond just connecting technologies. Digital transformation can only lead to results, especially when the flow within the organization works organically, such as interdepartmental collaboration, collaboration with external partners, and internal approval procedures.
3. Realistic solution for hands-on DX✨
Based on this operating system-oriented DX, Platier supports changes that practitioners can directly experience. For example, the JSM-based smart ITSM solution "Matilda" is not just a system, but is designed to change the way you work by organically integrating the overall flow of practice, such as scheduling, payment, issue management, and DevOps. "Matilda" automates repetitive tasks, simplifies inter-departmental connections, and reduces complex procedures for practitioners. This allows practitioners to handle tasks with fewer clicks and simpler flows and realize the change of "less work."
➡️ No more DX just changing systems, redesign the way you work with “Matilda.” (click)
4. "The day has decreased." Really DX👍
The success of digital conversion begins in changing changes.How much is the digital conversion of our organization?The system introduced, but if DX is still taking time of repetitive work, DX is still not completed.If collaboration tools are not used, it's time to check the operating system, it's time to check the operating system again.You can say that all members of the organization naturally adapt to new ways, DX was successful, and it can be said that DX was successful.Now it's time to realize the "operational system centered on operating system-oriented DX" to create practical changes beyond the introduction system.
1) 황재선, 디지털 트랜스포메이션, 조직의 습관을 바꾸는 일: 위아래로 꽉 막힌 DX를 뻥하고 뚫는 법, 마인드빌딩, 2021
2) Chief Transformation Officer Survey – Six ways to keep up with rapid change (The Australian CFO Journal / Monitor Deloitte)
Did you find today's content helpful?
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📌Is ESM the Next Step After ITSM? Finding the Right Direction is the Key
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